Refund policy

Exchanging an item

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

We accept exchanges for items that:

  • were purchased within the last 30 days
  • have all tags attached
  • are unworn, unwashed and in the original packaging (i.e. are in the same condition they were sent out in)

We will not accept exchanges on items that:

  • were purchased more than 30 days ago
  • are not lodged with the post office within 14 days of initiating an exchange
  • do not have the original tags attached
  • have been worn or washed or are not in their original condition
  • are non-refundable items including gift cards/vouchers
  • were purchased as a clearance item (sale items are accepted for exchange, unless marked otherwise)
  • do not have proof of purchase

To start an exchange, you can contact us at support@sabiequestrian.com. Please include:

  • your order number
  • proof of purchase
  • what item you would like to exchange
  • the item you would like to exchange it for

We will respond as soon as possible with instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

Once your exchange is approved, please drop your item in the post within 14 days to remain eligible for an exchange.

We will notify you once we’ve received and inspected your item, and let you know if the exchange was approved or not. Return packages can take up to five business days to process. If approved, you’ll be notified and sent the exchange item. If not approved, you will be notified and required to cover the cost of return shipping on your original item.

The buyer is responsible for all shipping costs related to exchanging an item.

Exceptions / non-returnable items

Certain types of items cannot be returned for personal hygiene reasons- this includes any type of hat. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues

Please inspect your order upon receipt and contact us immediately at support@sabiequestrian.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Return shipping costs can only be credited up to $30 AUD.

Shipping

The buyer is responsible for paying for any shipping costs for exchanging or returning item/s. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and are not responsible for any items that do not reach us. 

Refunds

Refunds are accepted on faulty or damaged items provided the packaging is not damaged (i.e. a manufacturing fault; not damaged by shipping) and we do not have a suitable replacement. The provision of any refund is at the discretion of Sabi Equestrian. Requests for refunds will not be accepted for change of mind.

Late or missing refunds

Refunds can take a number of days to be processed by external companies. If you haven’t received a refund yet, please wait several days and check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.